Sheboygan Falls, Wis.,
18
January
2019
|
06:32 PM
America/Chicago

Product Recall

Recall Affects Cartons of Frozen Cheddar Cheese & Bacon Grillers

Johnsonville has initiated a class 1 voluntary recall of one of our frozen and boxed products, Cheddar Cheese & Bacon Grillers (frozen pork patties), because it may contain small, black pieces of rubber.

While there have been only three incidents reported, we are committed to taking the safety and integrity of our products very seriously. Which is why we've informed the U.S. Department of Agriculture’s Food Safety and Inspection Service (FSIS) which will also notify the public today. There have been no known or confirmed occurrences of illness or injury associated with consumption of this frozen Grillers product.

The recall is limited to the 24 oz. boxed packages of Johnsonville Cheddar Cheese & Bacon Grillers (frozen pork patties) with one of three “Best Flavor By” dates and an EST number:

  • 07/24/2019 and an EST 34225

  • 08/13/2019 and an EST 34225

  • 08/14/2019 and an EST 34225

This product was shipped to retail locations in 31 states. No other Johnsonville products are affected by this recall.

We are working with our retail partners to remove the affected product from stores immediately. Consumers who have purchased the affected products are urged not to consume them. If you believe you have purchased the affected product or have further questions, please call or text our Consumer Relations team at: 1-888-556-2728 or complete a brief form in the “Contact Us” section of Johnsonville.com: http://www.johnsonville.com/contact.html

For more information, review the following FAQs:

Q: What is this recall?

A: Johnsonville’s frozen Cheddar Cheese and Bacon Flavor Grillers (boxed) are involved in a product recall, due to potential inclusion of black, rubber pieces. There have been three reported incidents but no reports of injuries or illness. Even though we believe the human health risk to be minimal, we take no chances when it comes to protecting our consumers’ health and safety.

 

Q: Are all frozen Johnsonville Griller products affected by this recall?

A: No. Only the 24 oz. frozen Cheddar Cheese and Bacon Flavor (packaged in a box) that features:

  • One of these three “Best Flavor By” dates of 07/24/2019, 08/13/2019 or 08/14/2019;

  • And “EST 34225”

 

Q: Where has this product been distributed?

A: We have identified that this product was shipped to retail stores in 31 states:

AL, AR, AZ, CA, CO, FL, GA, IL, IN, KS, KY, LA, MI, MN, MO, MS, NC, ND, NE, NM, NV, OH, OK, SC, TN, TX, UT, WA, WI, WY

 

Q: What is the UPC number?

A: 0 77782 00088 7

Q: Have the retailers been notified?

A: Yes, Johnsonville has informed its retail customers in these states about the single product that is affected by the recall. We have asked them to remove this particular product if it is marked with:

  • One of these “Best Flavor By” dates: 07/24/2019, 08/13/2109 or 08/14/2019;

  • And “EST 34225”

 

Q: How do I know if I’ve purchased the product being recalled?

A: If you have purchased the box of frozen Cheddar Cheese and Bacon Flavor Grillers, check the “Best Flavor By” date, which can be found on the side panel of the outer carton and on the internal bag. If one of those three dates are on the outside of the box and/or plastic wrapper that encases the frozen patties, the product is affected.

 

Q: I have product affected by the recall. Now what?

A: If you have this affected product in hand, you have a few options:

1) You can return the affected product to the retailer where you purchased it for a full refund.

2) You can contact Johnsonville’s Consumer Affairs team. We ask that you share a photo of the product packaging with the Best Flavor By date to confirm the product was included in the recall. Johnsonville will then issue coupons for the full retail value or, if you prefer, a check for the full retail value. No receipt is necessary.

Please contact Johnsonville by calling or texting 1-888-556-2728 or complete a brief form in the “Contact Us” section of Johnsonville.com: http://www.johnsonville.com/contact.html

 

Q: What if I may have consumed this product involved in the recall?

A: There have been no reported cases of illness or injury from eating the recalled product. Anyone concerned about an injury or illness should contact a healthcare provider.

 

Q: Then why is a recall being issued?

A: While we believe the risk to be minimal, we take no chances when it comes to protecting our consumers’ health and safety. However, because this affected product may still be in the market, the voluntary recall was initiated.

 

Q: How do I get in touch with Johnsonville?

A: Please contact Johnsonville by calling or texting 1-888-556-2728 or complete a brief form in the “Contact Us” section of Johnsonville.com: http://www.johnsonville.com/contact.html

 

Q: How do I know that any other frozen Cheddar Cheese and Bacon Flavored Grillers I see on the shelves is OK to purchase and consume?

A: We’re working with all affected retailers to ensure the recalled product featuring any of these three “Best Flavor By” dates is removed from store shelves immediately. However, we encourage consumers who purchase the frozen Cheddar Cheese and Bacon Flavored Grillers to check the “Best Flavor By” date on the package to ensure that the purchase does not involve the affected product.